Acceptance of Terms

By using the Planora website, submitting requirements, or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.

• Website use: Browsing the site or interacting with our forms means you accept the rules that apply to that use.
• Order placement: Submitting requirements or completing payment confirms that the information you provide is accurate and that you understand the service scope.

Services We Provide

Planora provides AI-generated concept floor plans based on the inputs you submit. The current paid product is an AI Concept Floor Plan delivered digitally by email.

• Separate engagements: Architect refinement, full design work, approvals, estimates, and construction services are separate services and are not included unless agreed in writing.
• Service availability: We may update, pause, or discontinue parts of the website or services as our offering evolves.

Concept-Only Disclaimer

The AI floor plan is for concept exploration only. It is not final architectural, structural, civil, permit, Vastu, safety, or construction-ready documentation.

• Professional review required: You must consult qualified architects, engineers, and local authorities before making construction, approval, budgeting, or safety decisions.
• No site verification: AI outputs do not replace site measurement, soil assessment, municipal checks, structural design, or other professional due diligence.

User Responsibilities

You are responsible for providing accurate name, email, phone, city, plot details, and requirements. Planora is not responsible for poor or unsuitable output caused by incomplete or inaccurate information.

• Lawful use: You must not misuse the website, submit unlawful content, attempt to disrupt our systems, impersonate others, or infringe third-party rights.
• Input rights: You confirm that you have the right to share any information, notes, or materials you provide to Planora.

Orders, Payments, and Delivery

Prices are shown before payment. Delivery is digital, usually by verified email after payment confirmation.

• Payment providers: Payment may be handled by third-party payment providers when live payments are enabled, and their own terms may apply.
• Inactive checkouts: Failed, expired, cancelled, or superseded checkouts may require you to create a new order.
• Delivery email: You are responsible for entering a reachable email address and checking spam, promotions, or filtered inbox folders.

Limited Refunds and Cancellations

Once a concept plan is generated or delivered, the order is normally non-refundable because digital work has already been performed.

• Eligible cases: Refunds may be considered for duplicate charges, failed payment errors, or non-delivery caused by Planora.
• Refund requests: Send refund requests to our contact email with your name, email, phone number, order details, and payment reference.
• Processing timelines: Once live payments are enabled, refund timelines may depend on the payment provider, bank, or card network.

Intellectual Property

Planora's website branding, user interface, text, service materials, and visual systems belong to Planora or its licensors.

• Customer use: You may use the delivered concept plan for personal project discussion, planning, and consultation.
• Restricted use: You may not resell, redistribute, copy, or claim Planora-generated materials as your own commercial product without written permission.

Third-Party Services

The website may rely on email, hosting, analytics, payment, communication, or other third-party providers. Their own terms and privacy policies may apply to their services.

Limitation of Liability

To the maximum extent permitted by law, Planora is not liable for construction losses, approval rejection, structural issues, code violations, site conditions, or professional decisions made from a concept output.

• Liability cap: Any liability related to a paid concept plan is limited to the amount paid for that specific concept plan, to the maximum extent permitted by law.

Changes to Terms

We may update these Terms from time to time. Continued use of the website or services after updates means you accept the revised Terms.

Governing Law and Disputes

These Terms are governed by the laws of India. Disputes will be subject to the courts and authorities with jurisdiction in Maharashtra, unless a different jurisdiction is required by applicable law or agreed in writing.

Contact Us